Employee Spotlight: Frankie Shannon


We are proud to announce our new Vice President of Professional Services: Frankie Shannon. Frankie is not a new face to FACTOR; for the past few years he has been working with many of our customers to improve their business processes using FACTOR software.  Frankie’s experience at FACTOR with some of the most challenging opportunities provides him with an outstanding foundation in Professional Services to help our customers with:

  • New Implementations
  • Adding on new modules
  • Education and training
  • Business improvement processes

Frankie brings more than 25 years of extensive sales and operations business experience to the Department and FACTOR’s leadership team. He knows what it takes to develop time saving, technology-based solutions that increase productivity and free up valuable resources to be dedicated to expanding and growing a business. Frankie will be focused on our customers’ overall experience, building a knowledgeable well-trained team, and helping our customers with new and existing software solutions, as well as education and training that will help our customers to take full advantage of their valuable FACTOR software tools.


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